We normally dispatch all our orders within 10 to 12 working days or before of receiving the order. We deliver products worldwide using our logistics partners DHL, Blue Dart, Speed Post, and established local couriers for domestic delivery depending on the destination. Depending on the geographic location of the customer, it may take about 3 to 12 working days to deliver the product to the customer's door.
The shipping times mentioned anywhere on the website are approximate, and we cannot guarantee them. Customers are recommended to place an order early if they have a deadline to meet. In case the product has to be tailored to meet the customer's requirements or is a large (more than 200 units) order, it will need time for production, which varies from 15 to 25 days depending on the production requirement and quantity ordered.
The following conditions are applicable for shipping within India:
- No free shipping unless otherwise stated during an offering on the website.
- Shipping charges as applicable shall either be displayed on the site or intimated to the customer if required at the time of order placement.
- Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days, i.e., Monday to Friday only.
- We appreciate our customers buying during holidays and make all efforts to ship the goods, but we do not guarantee shipping or deliveries during public holidays.
- Express shipping charges will be additional, and free shipping will not apply to express shipping requests.
- Customers are requested to plan their shopping & delivery in advance to avoid delays.
The following conditions are applicable for shipping international orders:
- Shipping charges are additional for international orders as applicable and differ from country to country and by service provider.
- We choose reputed Shipping Service providers/Courier companies such as DHL, FedEx, TNT, DTDC, ICL, First Flight, Professional Couriers, etc. We have special arrangements with a few providers for giving the best shipping price to our esteemed customers.
- International shipping charges are actual charges collected by the third party.
- Express shipping charges will be additional, and free shipping will not apply to express shipping requests.
Customers are responsible for providing shipping details, which should include proper name, address with city/state/country, postal code, landmarks if any, and telephone numbers, including alternate numbers, to ensure proper delivery.
Special Gas Instruments Private Limited (PI) will make all efforts to deliver your purchased items in the minimum time possible, but we will not be responsible for any loss/damage due to natural calamities, accidents, or mistakes by the shipping service provider. PI shall not be liable for any damages or loss due to lack of proper shipping information.
At the time of delivery, if you are not available to receive the parcel, the courier company will get in touch with you to arrange for re-delivery, or you can pick it up from their office location. In case you have provided the office address, due to security reasons, products might get delivered to the security desk itself, so please make sure you are aware of this and check with the security desk.
We do not take responsibility for any delay caused by unforeseen time lags by courier companies in delivering the parcels to the customer or if the customer is not available at the time of delivery.
For international deliveries, please note that the courier company would bill any customs or duties as applicable for the ordered items separately to the customer at the time of delivery, depending on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that duties and taxes, if any, are to be borne by the customer only.
For any further clarifications or information, please write to [email protected]